1. INTRODUCTION
1.1. By visiting and/or using any section of va-bank.com (the “Website”) and by opening an account on the Website, you agree to comply with the Website rules and regulations, the Privacy Policy, the rules of each game, and all terms governing advertising, special offers and bonuses available on the Website at any time. The rules and provisions listed above are collectively referred to as the “Terms of Use” or the “Terms”. Please read these Terms carefully before accepting them. If you do not agree with these Terms, do not open an account and do not use or continue using the Website. Your access to and use of the Website is conditional upon your full acceptance of and compliance with these Terms. These Terms of Use take effect on April 17, 2026.
GENERAL TERMS AND CONDITIONS
2. PARTIES
2.1. All information on the Website is provided by the Website service provider, Azart Partners Ltd. Sections of these Terms of Use containing the words “we”, “us”, “our” or “Company” shall not refer to the above-mentioned company with which you enter into an agreement under this clause. For inquiries, contact: [email protected].
3. CHANGES TO THE TERMS OF USE
3.1. The Company reserves the right to amend, modify or update any part of the Terms of Use for a number of reasons, including commercial reasons, legal reasons, including compliance with new laws and/or regulations, or customer service reasons. Updates to the Terms of Use and their effective dates are available on the Website. We will notify you of any changes, additions or updates by publishing the latest version directly on the Website. The Player is fully responsible for understanding all current Terms of Use. We recommend that Players regularly review these updates. The Company may, without prior notice and at its sole discretion, make changes to the Website operating system, service terms or software. In addition, in accordance with applicable law, the Company may change the requirements for access to the Website or use of its services.
3.2. If you do not agree with such changes, you may stop using the Website and/or close your account in accordance with clause 17 of these Terms of Use. Your continued use of any part of the Website after any changes to these Terms of Use shall automatically be deemed your acceptance of such changes, including any additions, deletions, substitutions or other changes to information concerning the Company identification described in clause 2.1, regardless of whether you received or read the relevant notice of revision.
4. LEGAL REQUIREMENTS
4.1. If you are under 18 years of age or have not reached the age legally required to participate in gambling under the laws of the jurisdiction applicable to you (the “Legal Age”), you are not permitted to use the services provided on the Website. A person under the Legal Age who uses the Website services violates these Terms of Use. We may request documentary proof of your age at any time to ensure that persons who have not reached the Legal Age under the laws of their country of residence do not use the Website services. The Company has lawful grounds to close your account and/or refuse to provide services if proof of majority is not provided or if the Company suspects that a person under the legally permitted age is using the Website.
4.2. In some jurisdictions, online gambling may be prohibited by law. In such cases, you understand and accept that the Company never provides legal advice and/or guarantees the legality of using the services offered by the Website. The Company does not represent that use of the Website services is lawful under the laws and regulations of your jurisdiction. You use the Website at your own choice and discretion and assume responsibility for determining whether use of the services offered by the Website is lawful under the laws and regulations of your jurisdiction.
4.3. The Company does not intend to provide services that are outside the laws and regulations of your jurisdiction. You hereby represent, warrant and agree that your use of the Website services complies with the applicable laws and regulations of your jurisdiction. The Company shall not be liable for any unlawful or unauthorized use of the services offered by the Website.
4.4. You also undertake not to open and/or use an account in any country where provision of the Website services does not comply with applicable laws and regulations.
4.5. You are solely responsible for all taxes and charges on any winnings paid to you as a result of using the Website services. You are responsible for reporting your winnings and losses to the relevant authorities if they are subject to taxation by local tax, legislative or other authorities.
5. OPENING AN ACCOUNT
5.1. To use the Website services, you must open an account (the “Personal Account”). To do so, enter your login, meaning your unique account name, your email address and password for future access, and provide certain personal information, including your date of birth, name and phone number.
5.2. By registering on the Website, you agree to provide accurate, complete and truthful personal information. You must inform us of any changes to your personal information. Failure to do so may result in restrictions, failed transactions, including winnings and bonuses, and/or termination of your Personal Account.
5.3. The name used during registration must correspond to your true and correctly stated name. To verify the information provided, the Company may at any time request an identity document, including but not limited to a copy of your passport, ID card and/or any payment card used. If you do not provide or cannot provide such information, we may suspend your account until such information is provided and/or fully terminate your account.
5.4. If you have any questions or issues related to registration or changes to personal data, contact the Website online customer support service or send an email to [email protected].
5.5. Under these Terms of Use, you may open only one account on the Website. Only one account is allowed per Player, IP address, computer or other device. Any other accounts registered by you on the Website are “Duplicate Accounts” or “Duplicate Accounts”. If creation of a Duplicate Account is related to loss of access to the first account or another valid reason, you must notify the Company and obtain approval from the administration. The Company reserves the right to immediately close Duplicate Accounts, in which case:
5.5.1. All transactions made from the Duplicate Account shall be declared invalid;
5.5.2. Any refunds, winnings or bonuses that you received or collected while using an active Duplicate Account shall be forfeited and may be reclaimed by the Company, and you must, upon request, return any funds withdrawn from the Duplicate Account;
5.5.3. The Company is not obliged to refund any funds that may remain on the Duplicate Account balance and reserves the right to unilaterally decide whether to return any lost funds used to place bets from an active Duplicate Account;
5.5.4. The Company does not accept requests for the return of lost funds or initial deposits from Duplicate Accounts if the Duplicate Account was intentionally opened to obtain bonuses or other casino promotional offers, or if Duplicate Accounts were opened solely to obtain a refund of initial deposits. Such conduct shall be considered intentional abuse. If the Company determines at its sole discretion that Duplicate Accounts were intentionally created exclusively to abuse the wording of these Terms, initial deposits shall not be returned to the Player.
5.6. The Casino does not accept requests for the return of any money and/or initial deposits from a Duplicate gaming account if it was intentionally opened to obtain bonuses and/or other Casino promotional offers or to obtain a return of the initial deposit made by the Player. If the Casino determines that a Duplicate gaming account was created with intent to deceive the Casino, initial deposits shall not be returned to the Player.
5.7. By registering on the Website, the user agrees to receive messages and consents to SMS, email newsletters and other forms of promotional notifications. The Website uses Player information to notify Players about promotional materials. We respect our customers’ privacy. If Players do not wish to receive promotional materials, they may unsubscribe from SMS and email newsletters at any time by contacting an operator.
6. IDENTITY VERIFICATION AND ANTI-MONEY LAUNDERING REQUIREMENTS
6.1. Taking into account the rights granted to you to use the services, you warrant, confirm, undertake and agree that:
6.1.1. You are at least 18 years old or have reached the age of majority legally permitted for gambling under the laws of your jurisdiction;
6.1.2. You are the rightful owner of the funds in your account. All information provided to the Company during registration and/or later, including in connection with any transaction requiring deposits or withdrawals, is true, current, accurate and fully corresponds to the name on the credit/debit bank card(s) or other payment accounts used to deposit or receive funds to or from your account;
6.1.3. You fully understand that there is a risk of losing money when using the Website services and that you are fully responsible for any losses connected with use of the Website services. You agree that you use the services solely by your own choice, decision and at your own risk. You have no right to make any claims against the Company in connection with your losses and/or gambling losses;
6.1.4. You fully understand the general methods, rules and procedures of online services and gaming. You understand that you are responsible for ensuring the correctness of betting and gaming data. You undertake not to perform any actions or conduct that may damage the Company’s reputation.
6.2. By accepting these Terms, you grant us the right to conduct periodic checks, at our discretion or as required by third parties, including regulatory authorities, to verify your identity and contact information (“Verification”).
6.3. During Verification, we may restrict your ability to withdraw funds from your account.
6.4. If any information provided by you is false, inaccurate, misleading and/or otherwise incomplete, or if the provided information does not match your passport details, you violate the agreement and we may immediately close your account and/or refuse you use of the Website services, in addition to any other actions at our discretion.
6.5. If we are unable to confirm that you have reached the permitted casino gaming age, we may suspend your account.
If, at the time you perform any gambling-related action on the Website, you have not reached the age of majority permitted for gambling under the laws of your jurisdiction, then:
6.5.1. Your account will be blocked until you reach the age of majority;
6.5.2. If, at the time of blocking, your balance exceeds the amount of deposits made, the difference will be written off and a fee of 10% of the deposited amount, but not less than USD 100, will be charged for costs related to your violation of the Rules;
6.5.3. Any payout or refund requests for funds in your account will be rejected until you reach the age of majority;
6.5.4. To unblock the account after reaching the permitted age, you must contact support with the relevant request and resubmit identity documents;
6.5.5. If the date of birth specified in the Personal Account is incorrect, no refund of funds spent will be possible.
7. SECURITY, PASSWORD AND USERNAME
7.1. You must not disclose, intentionally or accidentally, your username or password to any other person. If you forget your Personal Account details, you may restore your password by clicking the “Forgot password” link under the login window.
7.2. You are fully responsible for keeping your Personal Account password confidential and for all actions and transactions made in the Personal Account. You are also responsible for all losses in the Personal Account caused by actions of third parties.
7.3. You agree to notify the Company as soon as possible of any security breach known to you and/or unauthorized access to your Personal Account. You agree to provide evidence of such unauthorized access upon request by the Company. In all cases, the Company shall not be liable for any losses incurred by you as a result of unauthorized use of your personal information, such as username and password, by other persons, or unauthorized access to your Personal Account, whether with or without your knowledge.
8. GAME RULES AND PLACING BETS ON THE WEBSITE
8.1. You are responsible for ensuring that information about your transaction is correct before placing and confirming a bet during play.
8.2. Access to the withdrawal transaction history is available by clicking the “Cashier” icon and then “History” in the Personal Account on the Website.
8.3. The Company reserves the right to refuse, in whole or in part, any transaction requested by you through the Website at its sole discretion if you have violated the Terms of Use. No transaction shall be deemed accepted until you receive confirmation from us that it has been successfully completed. If you do not receive confirmation that your transaction has been accepted, you should contact our support service.
8.4. You may request cancellation of a bet by contacting Website support or by sending such request to [email protected].
9. DEPOSITS AND WITHDRAWALS
9.1. You must deposit a certain required amount into your Personal Account in order to play on the Website.
9.2. You warrant to the Company that:
9.2.1. The money deposited into your account is not derived from any prohibited, criminally punishable and/or illegal activity;
9.2.2. All deposited money belongs to you and no third party has any right to claim it.
9.3. You must deposit money only from personal accounts, payment systems and/or credit cards registered in your name, as the Company does not accept deposits from third parties, including relatives, friends, spouses and/or partners. If our security check shows a violation of this requirement, the full amount of winnings shall be voided and returned to us.
9.4. If a bank transfer requests a refund to the lawful owner, the recipient is responsible for all costs and bank charges.
9.5. The Company reserves the right to use third-party services and/or financial institutions to process electronic payments, provided that the rules of such organizations and/or financial institutions do not contradict these Terms of Use. You automatically consent to comply with such rules.
9.6. Due to the nature of the service, refunds are not made. You agree not to reject any transactions made by you, not to make chargebacks or payment reversals, and not to cancel any deposits made into your Personal Account. You also agree to reimburse the Company for unpaid deposits and any costs incurred by the Company in collecting your funds.
9.7. In the event of a suspicious or fraudulent payment, including use of stolen or lost credit cards and/or any other fraudulent activity, including chargebacks and payment cancellations, we may block your account, cancel any payouts or void winnings. We may report any fraud or illegal activity to the relevant authorities and/or law enforcement agencies, including credit bureaus. We may use debt collection agencies to recover payments. The Company shall not be liable for any unauthorized use of credit cards, regardless of whether the credit card was stolen.
9.8. The Company may at any time debit any active balance of your account to repay any amount owed by you to the Company as a debt, including cancelled bets or wagers under clauses 5.5 (“Duplicate Accounts”), 17 (“Fraud, Deception, Collusion and Criminal Activity”) or 22 (“Errors and Omissions”).
9.9. You understand and agree that the Personal Account is not a bank account and therefore cannot be insured, guaranteed or otherwise protected by banking insurance, deposit insurance or any similar system. No interest accrues on money deposited in your Personal Account.
9.10. You agree to pay for services ordered by you through the Website and, where necessary, additional expenses including taxes, fees and other charges. You are fully responsible for timely payment of all charges. Payments are made through the payment system in the amount specified on the Website, and the Website is not responsible for any additional user payments listed above. By placing an order on the Website, you warrant that you do not violate the laws of any country. As a bank card holder, you accept these Terms of Use and warrant that you are entitled to use the goods and services offered on the Website. By using the Website services, you consent to payment processing by the payment system. Refunds and payment cancellations are not provided. If you do not agree with the above terms and/or for any other reason, do not proceed with payment and, if necessary, contact the administrator or Website support.
9.11. You may submit a withdrawal request from your account at any time provided that:
9.11.1. All payments deposited into your account have been verified and confirmed as successfully checked, and none have been revoked or cancelled;
9.11.2. All verification actions specified in clause 6 have been properly completed.
9.12. When requesting a withdrawal, you must consider the following:
9.12.1. Your profile must be fully completed with the required information;
9.12.2. Funds may be withdrawn only by the same method used to deposit them into your account on the Website;
9.12.3. Deposits made through VISA and MasterCard credit cards may be withdrawn by alternative payment methods;
9.12.4. If the requested amount exceeds USD 1,000, or in cases requiring verification, identification must be completed by sending us a copy or digital photograph of an identity document, such as the photo page of a passport, identity card or utility bill confirming your address, excluding mobile phone bills. If you deposit into your Personal Account using your credit card, you must send us a copy of both sides of the card. The first six and last four digits of the card number must be clearly visible; if the card number is embossed, the digits on the front and back must match, and the CVV2 code must be covered;
9.12.5. The Company may withhold 10% of the withdrawal amount or cancel the payment if the Player’s deposited funds are less than three times the Player’s betting turnover;
9.12.6. Deposit limits may be restricted by payment system requirements or by the laws of your country. Cryptocurrency withdrawals and deposits are unlimited;
9.12.7. The established payout limit is USD 2,000 per day. If the payout of winnings exceeds USD 50,000, the Company may split payouts into monthly payments of up to USD 10,000. The Company does not pay interest on existing debts. These terms do not apply to Tournament or Lottery winnings;
9.12.8. You agree to the withdrawal schedule. Payouts are processed 24/7, from several minutes to 24 hours after submission of the withdrawal request. The Company is not responsible for payment processing delays caused by payment systems after the request has been processed by our managers.
9.13. When funds are transferred using mobile operator services, a payout may be made no earlier than 2–3 weeks after receipt of your latest deposit into the account due to security control against fraudulent activity.
9.14. The Company may charge a fee equal to the Company’s costs for withdrawing money that has not been used for gaming.
10. BONUS FUNDS
10.1. All new Players permanently have access to a 50% bonus on the first cryptocurrency deposit and a 5% bonus on all subsequent cryptocurrency deposits. Bonus funds are rewards equivalent to real money that the user receives from the Casino free of charge. Cash bonuses are used only inside the Casino, and withdrawal is possible only after completing wagering requirements of x10 of the first cryptocurrency deposit and x3 of all subsequent cryptocurrency deposits. If a withdrawal is requested while the bonus has not been wagered, the payout is cancelled and returned to the Personal Account.
10.2. At any time, you may activate an available bonus with or without a promo code, or refuse it, independently through the Website interface.
10.2.1. When you activate a bonus:
- The bonus amount is added to your Personal Account balance.
- When you place a bet, it is deducted from your cash balance.
- All winnings from the bonus are credited to the balance and cannot be withdrawn until the bonus wagering requirements are fulfilled.
- Once the wagering requirements are fulfilled, the funds on the Player’s balance may be withdrawn at any time.
10.2.2. A bonus may be cancelled at any time by contacting technical support chat on the Website. When a bonus is cancelled, bonus funds on that account are forfeited and voided.
10.3. In cases where winnings are generated from bets made with bonus funds or bonus free spins, the payout of winnings must not exceed one hundred times the amount of the credited bonus.
10.4. During promotions, bonuses may be credited to you without making a deposit. The crediting of any no-deposit bonus must comply with clauses 10.2 and 12.3 of the Rules.
10.5. A Birthday Bonus is credited upon request to technical support, subject to identity verification of the Player. The Birthday Bonus amount corresponds to the Player’s VIP level under clause 15.2 of the Rules.
11. CASH AND BONUS BALANCE
11.1. You may not withdraw funds from the bonus balance until the wagering requirements of the received bonus have been fulfilled.
11.2. Please make sure you carefully read all rules and conditions related to received bonuses.
11.3. Please note that, by accepting a bonus from the Casino and receiving winnings from bonuses, we reserve the right to limit withdrawal of such request to one hundred times the bonus amount.
11.4. The minimum cryptocurrency deposit equals USD 1 at the exchange rate at the time of deposit; the minimum deposit in any other currency equals USD 10 at the exchange rate at the time of deposit.
11.5. The minimum withdrawal amount equals USD 10 at the exchange rate, if this complies with the payment system requirements.
11.6. The Player may convert the cash balance in the “Cashier” section into any cryptocurrency account available on the Website in the “Exchange” section at the exchange rate at the time of exchange without any commission. The exchange is treated as a deposit and requires x3 wagering.
11.7. Before exchange, the cash balance must be wagered under clause 12.2. Otherwise, the exchanged funds are treated as a deposit with x10 wagering.
12. WAGERING
12.1. Wagering is the amount of bets that the Player must place to receive bonus funds or the ability to make a subsequent withdrawal.
12.2. Deposit wagering is the amount of bets that the Player must place to obtain the ability to make a subsequent withdrawal. The Casino applies x3 wagering to deposits.
12.3. Wagering for a no-deposit bonus is x30 of the issued bonus amount.
13. CASHBACK
13.1. Our Company aims to ensure that you never suffer irreparable losses, which is why our Players are protected against large losses by the cashback feature.
13.2. Cashback provides compensation of up to 20% of the amount of funds lost during a gaming week. The loss amount is calculated as the difference between the Player’s deposits and withdrawals. If the total winnings exceed the Player’s total loss amount, cashback is not provided. Cashback calculation formula: (funds deposited – funds withdrawn) x the Player’s individual percentage under clause 15.1 (“Loyalty Program. Player VIP Status”).
13.3. Cashback is credited to the Player provided that the amount of bets exceeds the deposited amount by three times during the reporting period. The reporting period is counted from the date of the last cashback credit. Cashback is credited automatically every Monday.
13.4. You may refuse cashback at any time by contacting technical support chat from the Player’s Personal Account. When cashback is activated, the amount is credited to the Player’s balance and all subsequent bets count toward wagering. Cashback may be withdrawn after completing x3 wagering.
13.5. Previously credited cashback is not written off and remains valid indefinitely.
14. FREE SPINS
14.1. A free spin is a type of bonus where, during a spin or gaming session in slots, funds are not deducted from the Player’s balance. The number of free spins is determined by the Website administration. This bonus is credited only to Players who do not have other accounts at the Casino. Free spins are credited by the Website Administration at a fixed bet, regardless of the Player’s selected currency or bet size. A deposit is not required to receive free spins. Free spins may be credited as a loyalty program reward and also as a prize for participation in Tournaments or Lotteries.
14.2. Winnings received after using free spins are credited to the Player’s personal account. Funds won as a result of using free spins are subject to mandatory x10 wagering. Wagering is available in any slot. After wagering requirements are fully fulfilled, funds may be withdrawn. If a withdrawal is requested while free spins have not been wagered, the payout is cancelled and returned to the Personal Account.
15. LOYALTY PROGRAM. PLAYER VIP STATUS
15.1. The Company rewards loyal and regular Players by giving them the opportunity to earn Player points, which are used to increase their VIP status in the Casino. To receive 1 point, the Player must place a bet equivalent to USD 2 at the exchange rate at the time of placing the bet. Points are accumulated automatically when bets are placed from the Player’s real balance.
15.2. Depending on the number of accumulated points, the Player is assigned the following VIP statuses and prizes:
- LEVEL 1 is awarded when the Player accumulates 10 points and grants the right to receive a bonus reward of 5 free spins;
- LEVEL 2 is awarded when the Player accumulates 1,000 points and grants the right to receive a bonus reward of USD 5, or the equivalent in another currency at the exchange rate at the time of bonus crediting, and 1% cashback;
- LEVEL 3 is awarded when the Player accumulates 5,000 points and grants the right to receive 30 free spins and 2% cashback;
- LEVEL 4 is awarded when the Player accumulates 10,000 points and grants the right to receive 50 free spins and 3% cashback;
- LEVEL 5 is awarded when the Player accumulates 50,000 points and grants the right to receive a bonus reward of USD 25, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 100 free spins and 4% cashback;
- LEVEL 6 is awarded when the Player accumulates 100,000 points and grants the right to receive a bonus reward of USD 50, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 150 free spins and 5% cashback;
- LEVEL 7 is awarded when the Player accumulates 200,000 points and grants the right to receive a bonus reward of USD 100, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 150 free spins and 6% cashback;
- LEVEL 8 is awarded when the Player accumulates 300,000 points and grants the right to receive a bonus reward of USD 200, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 150 free spins and 7% cashback;
- LEVEL 9 is awarded when the Player accumulates 400,000 points and grants the right to receive a bonus reward of USD 500, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 150 free spins and 8% cashback;
- LEVEL 10 is awarded when the Player accumulates 500,000 points and grants the right to receive a bonus reward of USD 1,000, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 200 free spins and 9% cashback;
- LEVEL 11 is awarded when the Player accumulates 1,000,000 points and grants the right to receive a bonus reward of USD 1,500, or the equivalent in another currency at the exchange rate at the time of bonus crediting, as well as 300 free spins and 10% cashback.
15.2. VIP status of especially loyal Players may be increased by the Company individually without fulfilling the above requirements, with the possibility of exclusive bonuses and 20% cashback.
16. TOURNAMENTS AND LOTTERIES. PROMOTIONS
16.1. Tournaments are promotional competitions between Players in certain games, the goal of which is to obtain the highest number of points within a certain period of time. Only registered Players playing for real money may participate in tournaments. Participation in tournaments is free and does not require additional entry fees. Tournaments may be of two types: points awarded by bet amount or points awarded for the maximum win multiplier from a single bet.
16.1.1. Tournament rules and periods may vary and are published on the Website in the “Tournaments” section in the relevant tournament table.
16.1.2. Tournament winners receive valuable prizes. Prize money received by tournament winners does not require wagering.
16.2. Lotteries are promotions for Players who made deposits within a certain period of time. Lottery tickets may be held only by registered Players playing for real money. Participation does not require additional entry fees. Lotteries may be of two types: a lottery without limits on the number of lottery tickets and a lottery with a limited number of lottery tickets.
16.2.1. Lottery rules and periods may vary and are published on the Website in the “Lottery” section in the relevant table.
16.2.2. Lottery winners receive valuable prizes. Prize money received by lottery winners does not require wagering.
16.3. Free spins for deposits are a regular promotion for Players consisting of 7 free spin bonuses, held every 7 days among all Players who have fulfilled certain requirements when making deposits.
16.3.1. Depending on the deposit amount, the Player receives the following free spin bonuses:
- 10 FS are issued to the Player for a deposit from USD 50, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 20 FS are issued to the Player for a deposit from USD 100, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 40 FS are issued to the Player for a deposit from USD 200, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 60 FS are issued to the Player for a deposit from USD 300, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 80 FS are issued to the Player for a deposit from USD 400, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 100 FS are issued to the Player for a deposit from USD 500, or equivalent in another currency at the exchange rate at the time of bonus crediting;
- 250 FS are issued to the Player for a deposit from USD 1,000, or equivalent in another currency at the exchange rate at the time of bonus crediting.
16.3.2. The received free spins are available immediately after account top-up. Each free spin bonus may be received no more than once per week. Free spins are valid for 7 days, after which they are irrevocably cancelled.
16.3.3. Winnings received from using the above free spins do not require wagering.
17. FRAUD, DECEPTION, COLLUSION AND CRIMINAL ACTIVITY
17.1. The following actions are prohibited and constitute a material breach of the Terms and Rules of Use:
17.1.1. Disclosure of information to third parties;
17.1.2. Use of automated players (“bots”), software errors, malicious software, illegal or fraudulent activity;
17.1.3. Fraud and use of stolen or otherwise illegally obtained credit card information to deposit funds into the Personal Account;
17.1.4. Participation in any illegal activity, including money laundering or criminal activity;
17.1.5. Collusion or attempted collusion and/or intent to directly or indirectly participate in collusion with other Players while playing on the Website;
17.1.6. Opening any Duplicate Accounts, including multi-accounting.
17.2. We may suspend, cancel or declare invalid any winnings and payouts, including bonuses, coins and other benefits, received from us if we suspect that you are using them unlawfully.
17.3. The Company will take all necessary measures to identify colluding participants. The Company is not liable for losses or damage caused to you by other Players as a result of collusion, fraud or other unlawful activity. The Company acts at its discretion in relation to such incidents.
17.4. If you suspect that a Player is committing fraudulent acts or participating in collusion, you must immediately report this by contacting our support service or sending an email to [email protected].
17.5. The Company may at any time without prior notice refuse access to the Website and suspend access to the Personal Account if we suspect fraud. We are not obliged to return or compensate you for funds deposited into your account at that time. We may report to the relevant authorities, and you are required to cooperate with the Company during the investigation.
17.6. You are prohibited from using services and/or software for fraudulent activity or illegal transactions, including money laundering, in accordance with the laws and regulations of your jurisdiction. The Company may suspend or block the Personal Account and Duplicate Accounts and debit funds. In this situation, you waive any claims against the Company.
18. OTHER PROHIBITED ACTIVITIES ON THE WEBSITE
18.1. You must not use offensive or aggressive wording or images, swear, threaten, harass or insult any Website participant or other Players.
18.2. Uploading content to the Website that may cause malfunction of the Website is prohibited. You must not take any actions that may affect the operation of the Website, including but not limited to releasing and/or distributing malicious software or viruses. Spam and any mass mailing are prohibited. You must also not interfere with, delete or otherwise modify any information on the Website.
18.3. You may use the Website services only for your own entertainment. You have no right to copy any part or all information from the Website without the Company’s written consent.
18.4. You agree not to hack or harm the Website, attempt to gain unauthorized access to the Website or otherwise try to bypass the Website security system. In case of attempts to bypass the security system or software, we will immediately terminate your access to the Website and suspend your Personal Account. We may report this to the relevant authorities.
18.5. We are not liable for any losses or damage caused to you or any third party as a result of IT software defects caused by hacker attacks, viruses or other harmful technological materials while using the Website or downloading hyperlinks or any materials from the Website.
18.6. Selling or transferring accounts to other Players is prohibited, as is intentionally losing funds for further transfer of funds to other Players.
19. TERM OF THE AGREEMENT AND TERMINATION CONDITIONS
19.1. You may terminate your Personal Account and delete your username and password by sending a request by email to [email protected].
19.2. You remain responsible for any actions in the Personal Account from the time the request to terminate your account is sent until we confirm that your account has been closed and deleted.
19.3. The Company may charge mandatory fees before closing the Personal Account. If the Personal Account is closed, deleted or cancelled, no refund is possible and funds, including bonuses, loyalty points and other rewards, cannot be converted into cash. Access to and further use of your account will no longer be possible.
19.4. Under these Terms of Use, if the Personal Account is terminated, neither party has any obligations to the other.
19.5. The Company may immediately terminate your Personal Account, username and/or password without prior notice if:
19.5.1. We decide to stop providing services in general or only to you;
19.5.2. Your account is in any way connected with a deleted account;
19.5.3. The Personal Account is in any way connected with a blocked account. We may close your account and block funds in accounts regardless of the reason for such connection. In exceptional cases, the remaining funds in the Personal Account may be returned to you upon your request, except for amounts owed to the Company;
19.5.4. You attempt to hack the system or participate in collusion;
19.5.5. You attempt to interfere with or manipulate the Website software;
19.5.6. You use your Personal Account for illegal purposes under applicable law or access the Website services from a jurisdiction that prohibits participation in gambling;
19.5.7. You publish offensive or derogatory messages about or on the Website.
19.6. The Company may terminate or suspend the Personal Account without notice if your account has been inactive for six months or longer. After account closure, the Terms of Use cease to apply from the moment of closure.
19.7. We reserve the right to close the Personal Account and terminate the Terms of Use by sending notice to your email address or provided postal address. In case of such closure, we undertake to reimburse the remaining funds in your Personal Account, except where we close your account under clauses 17 (“Fraud, Deception, Collusion and Criminal Activity”) and 24 (“Breach of the Terms of Use”) of these Terms of Use. If we are unable to contact you, the funds must be transferred to the regulator or to the Company.
20. USE OF COOKIES ON THE WEBSITE
20.1. A cookie is a small text file stored on your computer each time you visit the Website. This allows the Company to recognize you when you return to the Website. To ensure Website functionality, the Company uses cookies. You can obtain additional information about controlling and deleting cookies at www.aboutcookies.org. Please note that deleting cookies related to our Website may disable access to certain Website functions or sections.
21. SYSTEM FAILURES
21.1. The Company will take all necessary steps to correct, as soon as possible, any system failures or errors that occur during play, meaning a failure in normal game logic operation. We are not liable for any failures in IT software and hardware caused by equipment used by you or other Players to access the Website, or for errors of Internet service providers.
22. SOFTWARE ERRORS
22.1. When using the Website services, certain circumstances may arise where a bet was accepted and winnings were paid as a result of an error by the Company. In such circumstances, the Company may cancel or limit such bets and winnings.
22.2. Use of incorrectly credited funds in your account to place bets or play games may result in cancellation by the Company of such bets and/or winnings obtained using those funds. If payouts of winnings obtained through incorrectly received funds have already been made, such funds are deemed to have been transferred to you on trust. You must immediately return such funds to the Company upon request.
22.3. The Company, as well as our agents, employees, partners and suppliers, shall not be liable for any losses or damage, including loss of winnings, caused by your error or ours.
22.4. The Company’s distributors, licensees and the Company itself, including its subsidiaries and affiliates and all employees and managers, shall not be liable for any losses incurred by the user due to improper use of information transmitted over the Internet or caused by interception of such information.
23. LIMITATION OF COMPANY LIABILITY
23.1. You agree that you use the Website services at your own discretion and at your own risk and are therefore fully responsible for use of the Website services.
23.2. The Website operates in accordance with these Terms of Use. We provide no warranties or additional representations regarding the Website and/or services provided and thereby exclude any liability under applicable law and any implied warranties.
23.3. We are not liable for violations of laws, contracts, omissions or any losses incurred, including loss of data, income, damage to reputation or image, and any losses that cannot currently be foreseen. The Company is not liable for the content of any website accessible through the Website.
24. BREACH OF THE TERMS OF USE
24.1. You undertake to compensate the Company for all claims, costs and other expenses incurred in connection with a breach of the Terms of Use.
24.2. You agree to fully indemnify us for losses related to the protection of the Company, partners and their respective companies, including officers, managers and employees, from any claims, expenses and any types of liability, including legal costs or other expenses incurred as a result of:
24.2.1. Your breach of the Terms of Use;
24.2.2. Your violation of third-party law;
24.2.3. Access to the Website by another person using your identification information, with or without your permission;
24.2.4. Receipt of any winnings obtained in this manner.
24.3. If you breach the Terms of Use, the Company may:
24.3.1. Demand that you stop the action violating the Terms of Use by sending notice to you using your contact information;
24.3.2. Terminate the Personal Account to restrict your ability to play games or place bets on the Website;
24.3.3. Block your Personal Account with or without prior notice;
24.3.4. Withhold winnings or bonuses from the Personal Account obtained as a result of a material breach of the Terms of Use.
24.4. If you fail to comply with any article of the Terms of Use, we reserve the right to block your Personal Account.
25. INTELLECTUAL PROPERTY RIGHTS
25.1. Website content is protected by copyright. Website content belongs to the Company or is used under license from a third party. All Website materials may be downloaded to only one personal computer and printed solely for personal non-commercial use.
25.2. Under no circumstances does use of the Website grant you any rights to intellectual property, including trademarks, know-how and copyrights, belonging to the Company or any third party.
25.3. Any use or reproduction of the trade name, trademarks, logos or other materials displayed on the Website is strictly prohibited.
26. YOUR PERSONAL INFORMATION
26.1. The Company undertakes to protect personal information in relation to how the Company uses such data collected during your visits to the Website. We take our obligations regarding use of your personal information very seriously. The Company processes personal information in strict accordance with the privacy policy regarding information received from you.
26.2. By providing information to the Company, you agree to the processing of your personal information by the Website administrator for the purposes set out in the Terms of Use and for compliance with regulatory or legal obligations.
26.3. Under Company policy, disclosure of any personal information is prohibited; only Company employees have access to personal information for the purpose of providing services.
26.4. The Company stores copies of all letters received from you, including emails, to maintain an accurate record of your personal information.
27. COMPLAINTS AND NOTICES
27.1. If you wish to submit a complaint about the Website services, you must contact Website support as soon as reasonably possible by sending an email to [email protected]. Our customer support service will review your claim and respond within 3 days or earlier if possible.
27.2. If any dispute arises, you automatically agree to the use of server records as factual and final evidence for determining the outcome of any claims and disputes.
27.3. The result of all games on the Website is determined by a random number generator. You accept the results of all games. In case of discrepancies between game results on your computer and on our server, the results on our server shall be final and unconditional. In case of discrepancies between your account balance displayed on your computer and on the Company server, our server information shall be deemed correct and final.
28. FORCE MAJEURE
28.1. The Company shall not be liable for any failure or delay in performing any of its obligations under the Terms of Use caused by events beyond our reasonable control, including military actions, natural disasters, civil unrest, data network failures, strikes, Internet attacks or DDoS attacks that may have adverse consequences, hereinafter referred to as “Force Majeure”.
28.2. During Force Majeure circumstances, the Company’s operations are suspended until the end of such circumstances, and the Company reserves the right to extend deadlines for performing its obligations. However, notwithstanding Force Majeure, the Company will seek solutions to fulfil its obligations and, where possible, end the Force Majeure circumstances.
29. LEGAL RESERVATION
29.1. If we are unable to require you to perform any of your obligations or if we are unable to exercise any protective rights provided by law to which we are entitled, this shall not constitute a waiver of such rights and remedies and shall not release you from strict compliance with and performance of all obligations.
29.2. Any waiver by the Company of performance of any obligations shall have no legal effect unless made in official form and provided to you personally in writing.
30. SEVERABILITY
30.1. If any article of the Terms of Use becomes invalid, is declared illegal or loses legal force, such terms, articles or provisions shall be severed from the remaining Terms of Use, while the remaining provisions shall remain legally valid to the fullest extent permitted by law. In accordance with applicable law, the Company may not perform the parts that have lost legal force or may consider them invalid in order to reflect our original intent.
31. LINKS
31.1. The Website may contain links to other websites that are outside the Company’s control and are not covered by the Terms of Use. The Company is not responsible for the actions or omissions of the owners of such websites, for sponsorship or advertising activity carried out by third parties on such websites, or for their content. Hyperlinks to third-party websites are provided for informational purposes only. You follow such links at your own risk.
32. ABSOLUTE RESTRICTION
32.1. Visitors from the United States, the United Kingdom and France shall not be admitted.
32.2. In addition to clause 32.1, NetEnt games may not be played or accessed in the following territories: Afghanistan, Albania, Algeria, Angola, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, the United States and the United Kingdom.
33. WEBSITE MODIFICATION
33.1. We may, at our sole discretion and choice, change and correct Website information or services for the purpose of updating and maintaining the Website.
34. ADDITIONAL TERMS
34.1. Anonymous or “nominal” accounts are not permitted. Any existing anonymous accounts or accounts considered pseudonymous or having inconsistent or non-compliant identification must undergo proper due diligence as soon as possible to establish the identity and good faith of the account owner.
34.2. Online gambling may be illegal in the jurisdiction where you are located. If so, you are not permitted to use the Website. You must be aware of the laws concerning online gambling in your country or country of residence.
34.3. Azart Partners Ltd. (the “Agent”) is the operator of the Website. The Agent will assist in the development and promotion of the service in accordance with the gaming license through the website https://va-bank.com.